Did not feel safe during my stay. Mangement is lacking in customer service.
Staff is great but the room/rooms were horrible. I checked in at 9:00pm. They put me in the first room 117. It smelled so bad of cigarette smoke. I tried to spray my perfume but it didn't work. I went to the front desk and asked for an air freshener. She said she could switch me suites and I said I didn't want to be a bother but she said it wasn't a problem. I checked into the new room, 115. This room smelled musty, the curtain was broken, the lamp was broken. There was no hair dryer but there was the hardware for it. Lol. I stayed the night as i just drove 8 hours but checked out in the morning.
Hotel rooms where pretty dirty. Front desk clerk in the evening was lovely and friendly. Couldn't get over the wood chips?? On the bed and gum stuck to the carpet.
The night staff was helpful and eager to help us find a way to fix the problem with our tv (missing cable box). There was no frig or microwave which was frustrating. The accessible room was quite a distance from the front door. The phone and iron were missing. The accessible shower chair had been built backwards. There were no towel racks within reach of the "accessible" shower. The size of the room was great and the hotel was pretty quiet. Our room was clean when we arrived and so were the common areas.
Location was fine. Service was excellent. The front entry was terribly rough and bumpy. Extremely hard to move both the luggage cart and the wheelchair. The room had many issues: Only suites get microwaves and refrigerators. The accessible room is not a suite, therefore no microwave or fridge. People needing an accessible room often have multiple health issues that would require a refrigerator for medical or dietary needs. Using the community fridge is not an appropriate option. Only one pillow on the bed that should have had 4. Only two more were available. Phone was missing. No replacement available. Cable box missing. Replaced. Iron missing. Why is the handicapped accessible room 3/4 of the way down the hall? Not everyone who is handicapped uses a wheelchair, and it is a long walk. The shower bench was built backwards. Shower drain is super slow. There are no towel racks within reach of the inside of the inside of the shower. Extra outlets and USB ports on only one side of the bed. Why not the other side too? The desk clerk at night should be able to authorize a later checkout time. You should not have to wait until the morning to talk to the manager. It defeats the whole purpose of sleeping in. Breakfast: No lids for coffee cups. Only cream cheese available is strawberry flavor. Prefer plain. I like that the room door opens out. Much better in an emergency. Except that there is no security lock. Just the deadbolt. Kyla was awesome. She solved as many of these issues as she was able to.
Econo Lodge West is a US Lodging based in Fargo, Minnesota. Econo Lodge West is located at 3825 9th Ave S, Fargo, ND 58103, USA.
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