Todd Salmon helped me choose my first high end watch 10 years ago and I was pleasantly surprised to find out he is still there! Todd recently helped me get my watch serviced and showed me a couple of new things that I really want. Thanks Todd!!!
Todd was a wonderful salesman. He knew a lot about watches and made it real easy to purchase
Extremely poor service and snooty attitude of floor personnel. Brought my watch in for a new battery. Salesperson talked me into a full service of the watch. Two weekis later I called to find out if the watch was ready. No, but "he'll call you about it tomorrow" I was told. No one called for another week. I then went in to retrieve the watch to take it elsewhere, and was told that it had been ready for three days. I asked why I hadn't been called to tell me it was ready. I was told that someone had called me about it, but no record on my cell phone that any such call had been made. I was charged $50.00. A week later I noticed that the watch was losing time rapidly and the second hand was stalling frequently. I took it back to Royal and suggested that they forgot to give me the new battery that I had requested. The clerk argued with me that that was unlikely. He suggested I leave it again to have it checked out. The watch repairman was right there but wouldn't look at it then. I asked when I could expect to hear from them about the watch and was told maybe next week. I grabbed my watch back and walked out, never to return. I immediately took it to a watch shop where they confirmed that the battery was shot, and I had a new battery installed in 10 minutes. Watch runs fine.
I really enjoy working with the team at royal jewelers. Outstanding customer service from Todd, and Richard.
I went to Royal Jewelers to look at engagement rings, and what I left with was beyond exceptional. The staff there not only helped me pick the perfect ring, but they were awesome to work with through the entire process and made sure I got exactly what I was looking for. Thanks again.
Royal Jewelers is a US Jewelry Store based in Fargo, Minnesota. Royal Jewelers is located at 73 Broadway N, Fargo, ND 58102, USA.
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