Paddy was so helpful and didn't pressure us at all. She gave us a ton of suggestions and tips on how to accessorize while adding life and color to our living room. A self-described "old hippy," Paddy jived with our style and was the perfect mix of information and character. Thanks to Paddy, we had a great experience at Ashley HomeStore!
My sales experience with my new bed was very enjoyable. I was helped by Jared and TJ. Not only were they friendly but they knew quite a bit about the material. They didn't just recommend a bed, they recommended a bed that fit you and your budget. The next day I came in to buy it and Joel was in the mattress department instead of Jared, but he was very thorough with explaining the payment process and how to set up the automatic payment online since I wasn't paying all at once. Even when I went to pick the mattress up, the warehouse guys in the back made an effort to see how everything went even though I was just there to pick the bed up. Definitely going here again because they know what they're doing and they're more than willing to explain it no matter how many times you ask.
My partner and I prefer a mid-modern look, which is practically non-existent in an area saturated with stores filled with furniture reminiscent of the 90s. After visiting six other places, we stopped at Ashley HomeStore, where we discovered two gems: first, a chase lounge (the only MidMod piece in the store), and Paddy --- our wonderful sales associate. [This rating is specifically for her]
never will buy furniture from Ashley again.
I will never work with Ashley Home Store again - service is absolutely awful. Our drivers delivered a couch without a battery pack. Customer Care said it will take 1 - 2 weeks to deliver so after 2 and a half weeks I called. The agent said it looks like they ordered one, but the manufacturer needs the serial number which is under the foot rest. Without the battery I cant lift the footrest, but she said that was the only way to get the part ordered. I called the store we bought it from this morning to express my frustration and she was terrible. She didn't even apologize for the situation, simply said she can not help me and it has to go through customer care. Even when I said we are going to return it because of the hassle rather then saying "im sorry" she instead said you can't since it's been past 7 days. The absolute worst service I have ever dealt with. This was a $3000 couch and we were looking to redo all the bedrooms in our house, but I will NEVER work with Ashley again if this is how you treat customers.
They are so irresponsible for delivering. people's time means nothing to them. They call at 6:00 am to let you know the time frame, but they never show up. You call them and they keep telling you in 5 minutes they will be there and guess what? they don't show up again, and after 5 hr they call you and cancel the delivery and postpone it to the other day. Other day comes and still the same story, you wait and wait and nothing happen.
Thank you, Jared, for your help in finding us the perfect mattress for a great price! There are two big things that we really appreciated when we went to the Ashley HomeStore after a day of mattress shopping. Firstly, of all the salespeople we encountered, Jared hit our Goldilocks Zone. He was not too eager hovering over us as we tried out mattresses; but he was also not aloof, he was around when we had questions. Secondly, when we had questions, he demonstrated expertise about mattress construction and the firmness/softness we need for our sleep styles.
Ashley Homestore is a US Furniture Store based in Fargo, Minnesota. Ashley Homestore is located at 1600 45th St S, Fargo, ND 58103, USA.
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