A week later and no check in the mail.
That’s it … nothing about the check they forgot to send or anything. They didn’t even say they were sorry for the massive mistakes and didn’t thank me for my time. I should get a full refund from UHaul for this unprofessional service.
The old lady with the tattoo on her hand was extremely rude both on the phone and even worse in person.She acted like I ruined her day by even showing up. She also signed me up without my consent for the insurance.
So, I patiently wait for my check to arrive in the mail.
Their customer service is excellent. Always able to answer my questions and make me feel comfortable renting from them. Definitely recommend this location.
I've used this location a couple times for local moves and the customer service has been wonderful. Every time that I've gone into this nice looking and clean store to purchase supplies, the staff is really helpful and pleasant. I can't say this about every U-Haul location but this one really shines!
I called the location and was told to call back the next day to talk to the manager. I called back the next day and the manager was not there. I asked if the refund could be put back on my card ... but the UHaul employee hung up on me. I called back but nobody answered. I got sent to customer service.
When I looked at my bill in my email it showed they charged $80 and I should have a $17.22 cash refund. I never was issued a refund to my debit card.
Never go to this location and rent anything because they will probably mess up something in your bill. Unbelievable.
I will never be a UHaul customer again, it will save me some headaches!
After waiting on hold for a few minutes I was greeted by a kind lady whom I explained the issue to. She said I would get a call from the manager of that store.
They upped their game. Very good customer service! There were three of them out at my truck trying to help me get my lights to work. Turns out it was on my end: a fuse.
“Sorry for the confusion. I have credited your card back $17.22. Thank you for using U-Haul.”
The next week I get a call from the manager of the store who leaves a message on my phone explaining they "send a check to people they can't get ahold of or people that don't come in to get their cash refund."
Rented a pickup for one night of moving a piano with my own trailer. Equipment worked well and everything got moved okay.
I call customer service and get greeted by a very kind lady. She looked up the account information and verified the check was issued to me but for some reason was never sent to me in the mail. I complain that this is ridiculous to have this much hassle over $17.22, she agrees. I explain I want a full refund of the $80 to cover the time I spent on the phone trying to get my money back. She said she will try.
The manager finally emails me and says this:
U Haul Moving Storage Of Osgood is a US Moving Company based in Fargo, Minnesota. U Haul Moving Storage Of Osgood is located at 5200 Veterans Blvd, Fargo, ND 58104, USA.
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