United Automotive out of the West Fargo location managed to lose my business forever, which sucks because they're right across the street. I brought my car in for an engine grinding noise, they told me it was a bracket in my brake rotors. Surprise! I got in my car and it did the same thing ( I brought my car there for brake work 2 months prior, but that's another story) It turns out that my engine oil was low, and my pistons were literally grinding against my engine block. I'm a male in my 20's and usually do my own vehicle work, so long as a service engine light comes on that I can read. But I'll admit, I am a complete idiot for not catching low oil (In my defense the light didn't illuminate). However, the worst is that a team of ASE certified mechanics didn't catch the problem.(This is where the light finally came on and I noticed) Before my engine blew I poured in a couple quarts of oil in the block, and problem fixed. Of course I did this after paying them to fix my "loose rotor bracket". I also had my engine valve cover replaced 4 months ago, they charged me around $250 compared to amazons $50 for the part, but I didn't have the tools to fix it myself.(Giving them the benefit of the doubt that this isn't where my loss of engine oil came in.) In their defense the service is friendly and quick, but results are not even 1 star worthy. I also complained to the BBB, but United Automotive is not even accredited so it won't carry any weight. I hope this helps anyone trying to find a mechanic that is not out to just make a buck, but treats their customers like family. If I happen to find one in the area, I will be sure to edit this post and include them.(Or if you know one, write a positive review for them so others like myself can make an informed decision) I also want to point out that I am not trying to defame a local business, these experiences are my own, but now shared on the internet for the eternity of time, hopefully for the benefit of others; and so I can vent. If the shop owner feels I am wrong, he has my phone and email from the BBB complaint made 20 minutes ago.
They gave me a quote for a vehicle then kept adding things I told them to just go ahead and fix it then got a call back saying that everything was seized up and they couldn't get it apart I picked up the truck and decided I would try I have no mechanical experience and after 1 video I had the part off in 15 minutes in a parking lot....they have no clue what their doing there
Such a joke. I had told them what's wrong and supplied parts. They said my parts wouldn't work. So I said go ahead and find the right parts. They fixed it and charged out the ass for the repair. So whatever. And ten miles later, the power steering stopped working. Took it back a week later because I have a busy schedule and couldn't get it in to them sooner. They tried blaming me for the issue and gave me no choice but waiting another full week without a car. Don't try to even get in touch with the owner as he is nonexistent apparently. Never use them.
Fixed me up pretty quickly, explained the issues so I understood what was going on.
Closed eveything down at 5:30pm. Sign says open until 6pm. Awful service.
United Automotive Tech Center is a US Car Repair based in Fargo, Minnesota. United Automotive Tech Center is located at 3232 28th St SW, Fargo, ND 58104, USA.
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