Brought my vehicle in a few times as it started off seeming like they were honest people who did good work. After the last couple times, I most certainly won't be going back. The one that raised my suspicion was when they "recommended" I rotate my wheels after an oil change - something I had done very recently. Suspicious, but I didn't think anything of it. What broke my trust in them is a recent issue where I was having an issue with a noise my car was making. After taking it to them, they told me that the strut plate was bad, and I needed to replace it, and I should replace the struts as well. The total estimate for this repair was incredibly expensive. Needless to say, I shopped around for other estimate. And I'm rather livid. First, for the make and model of my car, the entire repair would cost about $300-400 less through out the rest of the F-M area at every shop I checked at. I, and every auto mechanic I spoke with, could not fathom why they were charging half again as much as the next highest estimate for the same repair. This, however, isn't the largest reason I'm not ever returning to them, or the reason I'm writing this review. The reason I'm so livid is that when I brought my car into another mechanic, they found out the struts didn't even need to be replaced, and were not the problem with the vehicle at all, instead the control arm of the wheel needed replacing. After getting the control arm replaced, sure enough my car no longer had any issues. So to recap, they were not only fleecing me significantly to repair my vehicle, but they also were going to repair something that didn't need to be repaired on my car, meaning I would have had to pay *more* money on top of them massively overcharging me in order to fix what was actually the problem. I highly, and I mean *highly*, suggest you avoid this shop after my experience.
This was the single greatest experience I've ever had with an auto repair shop, which most people will think, "well the bar isn't set very high..." BUT, I have to say, I left after bringing my car in, getting it diagnosed, repaired and paid for, feeling incredibly satisfied and with my faith in humanity restored for one more day.
We are from put of town and got to Fargo only to realized we had an extremely low tire on our vehicle. Drove around looking for an air hose and came across Elite Automotive Center. They were more than happy to help us out. Got our vehicle in immediately and made sure all 4 tires had the correct air pressure. Asked how much we owed and were told nothing. Very friendly staff and would stop in again for any service we might need.
I was in Fargo for business (from Minneapolis) and had a meeting at 11am, and then needed to get home to my wife and daughter immediately after the meeting (a 3.5 hour drive). When I left my hotel in the morning, the check engine light came on in my car and it started sputtering and driving poorly, so I stopped at the closest place to me at about 9:30am (not Elite) and they said the quickest they could get it in was after lunch. Didn't help me much so I went in my car to Google other auto shops near me and I luckily stumbled upon and called Elite Auto Center and spoke to one of these owners, Phil, who said he could get my car looked at in about 45 min, so I barely got my car there and from the start it was pure, professional friendliness.
We were visiting town for a concert and something happened to our wheel where it was making a very loud noise. We didn't know of a place to go, but Elite was in the area. It was a Friday at noon and they were not open on Saturday. Phillip and another gentleman were able to get our car fixed that day... and better yet, it was something minor and they fixed it for NO CHARGE. We highly appreciate their customer service! It was nice to be valued in a city that we were not familiar with. They saved our weekend. We are very grateful!
Friendly staff, good price, no nonsense quick work. Hopefully my car doesn't run into any issues soon but if it does I know where to go!
Not only did they get my car diagnosed in less than 45 min (faulty engine coil), Phil personally drove me to my meeting in town at 11 while my car was being fixed, and then picked me back up when I was finished, so that I could leave on time and get back home to my family, as if the car troubles never even happened! The price was reasonable and honestly, because of the exceptional, far-better-than-I-could-ever-dream-of-service and courtesy, the price of the repair wasn't even an issue to me.
This is auto care of the future, and the way that every experience should and could be, if only other places tried. If I lived in the area, I wouldn't go ANYWHERE else, ever, for my vehicles to be repaired or serviced. Thank you guys, times a thousand!
Elite Automotive Center is a US Car Repair based in Fargo, Minnesota. Elite Automotive Center is located at 4352 13th Ave S, Fargo, ND 58103, USA.
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