Called to ask for a quote on a specific repair (how much to replace the bearing in the front-passenger wheel of a 2007 Nissan Sentra) so we could compare prices to fix a vehicle. The employee who answered said they do not offer quotes unless you bring the vehicle in and they diagnose it themselves (with a diagnostic fee attached, of course). That is ridiculous. As vehicle owners, we should not support this lack of transparency. I understand there are extenuating circumstances which may lead to a different price than quoted... that is why it is a quote not an invoice... but the basic theory would be that is item A is $250 at Joe's shop and $325 at Bill's shop, any extenuating circumstances would also be cheaper at Joe's. So, I will never be contacting them again as we had many other shops offer quotes for us and I am not interested in dealing with people who try to force you to do business with them.
Definitely a five star business. Great communication & work done in a timely manner. They took the initiative to keep me updated on the status of my car repairs throughout the process. Top quality work & excellent customer service!
This was the first shop I've been in where they actually do progress updates, online reviews, and Actually do the follow up and the end of the day...Chris and the mechanic were super friendly and didn't over charge me for anything (rates are low). My vehicle needed a complete tune up and handful of other things replaced too. They had it done in 1 day.. I couldn't believe it!! The results are amazing. Drives like I just bought it from the dealership... Excellent Job!!! I just moved here last month and you guys have my business for life.
I called Matt's this morning at 9am. I told Vern at the Fargo store my concerns we were having with our vehicle & that Gateway had our vehicle for 6 days with said concern. I released my vehicle from the hands of Gateway due to lack of communication, along with other conflicts. Vern at Matt's Automotive Service Center was extremely helpful. Matt's had our vehicle for 6 hours & boom, vehicle fixed. 6 days compared to 6 hours! I cannot thank Matt's team enough. They are prompt, professional, poise & have exceptional customer service. Thank you Vern & all your guys to help us out. Expect spontaneous delicious pizza from us.
Wonderful service! Very detailed in the process and what needed to be done. Great customer service from answering all my questions, explaining everything, to the teddy bears provided for my 2 children. Also a clean and inviting lobby to sit and work in while waiting. First class experience!
Matt S Automotive Service Center is a US Car Repair based in Fargo, Minnesota. Matt S Automotive Service Center is located at 1150 43 1/2 St S, Fargo, ND 58103, USA.
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