Siding and shingles selections are plentiful. Nice display floor.
We ordered five windows, as well as a storm door and entry door, for our seasonal lake cabin in September 2016. The windows and doors were installed in May 2017.
We want to thank our sales person Dan Mullikin, the guy who did the measuring, also the GREAT INSTALLERS Jeremiah and Nathan truly a pleasure to do business with them. Our Windows look great. So impressed with your INSTALLERS great job. Also a shout out to the gal who does the scheduling keeping all these guys in line has to be a challenge
Needed to replace our shingles. Adam provided a reasonable estimate, suggested locations to view colors, and answered questions about materials and installation. On the day of shingling it was very windy. Mario's crew did a good job with the installation and cleanup. All employees were professional and willing to answer questions about the product. Would recommend Western for any roofing needs.
We will never do business with Western Products again nor would we recommend them to anyone based on our disappointing experience.
We were told that we need to pay an additional $200.00 to receive the correct door, which we had described and believed had been ordered last fall. It turns out that a door not anything like we wanted was initially installed. So we are being financially penalized for the rep's mistake. The reputable thing to do would be for Western Products to admit their mistake, cover additional costs, and replace it without pointing their finger at customers who do not bear any of the responsibility for the mistake.
Response to owner:
Western Products did an outstanding job replacing my shingles and adding rock siding. Could not be happier with final product!!!
Question:
We arrived at our cabin on May 14, 2017, following the window and door installation. Before we even entered the cabin we could see that the entry door was not the design that we had ordered. When we contacted Jesse, the rep from Western Products who had met with us and written the order, he tried to convince us that the door we had received would be ok. Although my husband physically showed him exactly what door design we wanted, he emailed "As the contract states, "half glass 2 panel Smooth Star door", any change of the door would incur additional charges." We totally agree that he wrote up the contract/order incorrectly. When he stopped communicating with us, we then connected with Gary, the sales manager. Initially he was apologetic and understood that we did not get the door we wanted, not even close. After a few emails and phone calls, his tone and demeanor changed and he informed us that we would need to pay an additional $200.00 for installing the door we had wanted all along. He also made a snarky comment about us writing a bad online review. (BTW, both installers were extremely respectful and completed their work well.)
So, if you like surprises, even when you pay over $12,000 to a company for their products and services, then Western Products is the company for you. If you like to be blamed for a company's mistake, then Western Products is the company for you. If you like to pay additional costs for something that you had already paid for, then Western Products is the company for you.
We have smudges where some product was used to fill nail holes on the wood trim around the windows. Due to the issue with the door, which we were forced to pay $200 to correct Western Products' mistake, we tried to live with that situation. However, visitors have noticed and commented on the smudges. Please let us know how Western Products plans to correct that unsightly look. Hopefully we will not be expected to pay additionally for that as well.
Western Products is a US Roofing Contractor based in Fargo, Minnesota. Western Products is located at 474 45th St S, Fargo, ND 58103, USA.
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